Labyrinth Billing & Traffic Management

• Installation

  • Labyrinth software is remotely installed to user pre-prepared servers. Assistance can also be provided with server set-up and loading initial codes, tariff groups and rates.

• Training

  • The Labyrinth User Manual fully explains all necessary procedures for the operation of the software. In addition, our software support team will be happy to talk you through how to get started.

• Support

  • Our software support team is available 8am – 4pm GMT to assist with any aspect of Labyrinth day to day operations.

The ALMAZ (Diamond) Series Digital Switch for:

ISDN - SS7 Signal Conversion

PBX Solutions for Corporates and Hotels

Fixed-Wire Telecommunications Network Expansion

• Shipping & Installation

  • Sipping is effected direct from the manufacturing plant to the customer’s site by courier. Please allow 45-60 days from order confirmation. The ALMAZ switch can be rack or table mounted, which is usually undertaken by the purchaser. Remote assistance is available.

• Configuration

  • The ALMAZ digital switches are designed to be remotely configured over IP. Configuration time depends on the use to which the switch is put. Configuration of SS7 requires the involvement of the party with whom the purchaser is interconnecting with. SS7 configuration time and, therefore costs, can vary depending on the assistance provided by the interconnecting party. With good assistance 2-3 days is a good budget. With poor assistance this can be longer.

  • Quotations can be provided for remote and on-site configuration.

• Training

  • Training can be provided at our specialized training center on all aspects of the equipment provided.

  • Configuration of SS7 however is a specialist activity and we recommend that any SS7 requirements after the initial implementation are dealt with on a contracted basis by our specialists, rather than training internal staff for such one off activities.

• Customization of software for specific SS7 Flavors

  • Considerable experience has been obtained working with protocols in many countries and the ALMAZ switch can be customized to most SS7 flavors. Please quote the SS7 flavor required in any enquiry.

• Support and Warranty

  • The ALMAZ (Diamond) series Access Platforms are designed to be very reliable and require little maintenance and support. Hot line support is available.

  • The manufacturer guarantees the quality and reliability of the operation of the equipment and warrants its products (Hardware and Software) for a period of 18 (Eighteen) months from completion of final acceptance test or 18 (Eighteen) months after delivery, whichever comes first. Beyond this period, all services will be provided to the Customer subject to a service order signed by the parties at then quoted time & material service rates.

  • In case of manufacturing defects detected during acceptance, installation, setup and use within the guarantee period, defective plug-in unit(s) will be replaced within TEN (10) calendar days from the date of delivery of the defective parts to the manufacturer.